Zillum - Cookie Policy
What is a cookie?
A cookie is a text file saved in your local computer, that stores some details about your browser and retains certain details like the language preference or authentication details, to provide you with a contextual experience when using the applications. The most important function of cookies is session management and personalization. They can also be used to store and retrieve certain behavioural information about the users to provide relevant information to the users. Learn more about cookies here. (Wikipedia link)
What are the cookie types used by Zoho?
Cookies can be session-specific cookies or persistent cookies. A session-specific cookie expires automatically when you close your browser. Persistent cookies remain in your browser memory until they are deleted. Expiry is set in the cookie itself. Some expire after a few minutes, while some may be persistent and expire only after a few years. Cookies placed directly by the same website that you are using are known as ‘First-party cookies’.
The detailed list of cookies we use on our website is given below in the table. We do periodic cookie scanning of our website and keep our cookie list as accurate as possible. The cookies we add to your browser can be classified as follows:
- Strictly Necessary
- Functional/ Preference
- Analytics
Strictly necessary CookiesFunctional CookiesAnalytical cookiesThird party cookies
Strictly Necessary Cookies
Strictly Necessary cookies are required for our website to function seamlessly and you should not be turning these off in your systems. They are essential to enable you to log in to our servers, navigate the application and use the features. In case you remove or disable these cookies, we cannot assure you of a smooth experience when you use our applications and services.
| Cookie Name | Purpose | Validity |
|---|
| zalb_ followed by a 10-character sequence of numbers or alphanumeric characters. | Load balancing and session stickiness | Session |
| csr* / *csr* / *csr, zmpncc, zfccn | Website security | Session |
| dcl_pfx_lcnt | Navigation through cross-domains | Session |
| JSESSIONID | HTTP session token identifier | Session |
| stk, rtk | Login, Signup - Success & failure analysis | Session |
| _imtrem | Manage the 'Remember me' option | Session |
| _z_identity | Manage the user's login session | Session |
| IAMTFA* | Two Factor Authentication validation | Session |
| _zsudc | Manage custom domain login sessions | Session |
| zidp | Maintain OpenID sign-in options | Session |
| zoho_fbuid | Maintain Facebook login | Session |
| GAUTH_TICKET | Provide the authentication token in mobile apps for mobile sign-in ability | Session |
| tfa_ac | Two Factor Authentication management | Session |
| clientauthtoken | Support sign-in for client portal | Session |
| _iamadt, _iambdt | Manage logged-in user session | 1 month |
| zip | Store IP locale country value for proper website operations | 1 day |
| AKA_A2 | Performance optimisation in loading of pages | 1 hour |
| dcl_bd | Stores the base domain of the current data center (DC) to ensure proper cross-data center domain navigation. | Session |
| is_pfx | Stores the current web URL domain prefix information | Session |
| IAMTFATICKET_<zuid> | Stores the trusted browser session, when the "Trust this Browser" option is enabled during TFA verification by the user. | 180day(s) |
| ^(?=.*\d)[a-z0-9]{37}_user_uuid$ | Account and Session Management | 6 hours |
| ^IAMSATCK_[0-9]+$ | It is utilized to prevent brute force sign-in attacks originating from a browser. | 90 days |
| aprmjrnpkcrkks | Security of website/application | Session |
| BuildCookie_AssetType | Build management | 6 months |
| IAM_TEST_COOKIE | Security of website/application | 1 day |
| PHPSESSID | PHP session cookie associated with embedded content from this domain. | 2 days |
| wms-tkp-token | This is set by IAM filter to facilitate WMS authentication | 1 month |
| wms.agent | This cookie informs the client whether the 'wms-tkp-token' is present. If not, an alternative authentication flow is used. | 1 month |
| zmirc | To redirect the user to an app group based on free / paid | 1 day |
| zpcc | CSRF Cookie, this cookie will be set when the customer access an external(published) link | Session |
| zpct | Security of website/application | Session |
| zuserlang | Stores the preferred language for web page | 1 day |
| IsMarketingSkip | Skip syncing sign-up data to internal relationship management tools | Session |
| acc_ver | Redirect to the new user interface of Zoho accounts page | 1 year |
| isiframeenabled | Manage the loading of some static containers for better UI client performance | 1 day |
| uesign | Validate client ID while loading previous visit chats | 1 month |
| PaymentsReferral | To identify the referral partner of the visitor. | 90 days |
Functional Cookies
Functional/ Preference cookies are used to remember certain choices you made (username, language, region) along with other functions (show/ hide banners, redirection of links to new page), to provide a more contextual online experience. These preferences are remembered using persistent cookies so that you need not set them each time you visit the website/ page.
Our website's chat widget also uses functional cookies, and cannot be used, if the functional cookies are disabled.
| Cookie Name | Purpose | Validity |
|---|
| has_js | Check if JavaScript is enabled in the visitor's browser | Session |
| zc_consent, zc_show | Manage user consent for tracking and cookie banner display settings | 1 year |
| *polls | Maintain state and choices made by visitors in the polls conducted | 1 year |
| zld*dragpos, zld*state | SalesIQ chat window options(position and state) | 5 minutes |
| isexitmodaldisabled | Store user preferences(eg. cookie banner, timezone, country, IP, locale etc) | 90 days |
| pll_language | Polylang uses the cookie pll _language to remember the language selected by the user when he comes back to visit again the website. This cookie is also used to get the language information when not available in another way. | 1 year |
| ^zld[0-9]+state$ | Used to store the minimisation and maximisation state of the embed | 5 minutes |
Analytical cookies
Analytical cookies provide us with certain insights about the way our websites are used by visitors. This helps us enhance the way it works, to ensure a better user experience. These insights include details like visitor behaviour, and user behavior, the source site from which the user navigated to our website, the number of each user's visits, and the duration in which the user stays on the pages of our websites. The details are anonymised and only the analytical data is stored, and they are used to test our new pages and new features, from time to time.
| Cookie Name | Purpose | Validity |
|---|
| RT | Measures page load time, or other timers associated with the page | 7 days |
| za_anonymous_id | Understand visitors' behaviour across our website | 1 year |
| zc_cu, zc_cu_exp, zc_tp | Understand visitors' behaviour across our website | 1 year |
| Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrc | Understand visitors' behaviour across our website | 1 month, 1 month, Session, Session |
| zsstssn, zsltssn | Understand visitors' behaviour across our website | 30 minutes, 90days |
| *_zldp, *_siqid,*_uuid | Understand visitors' behaviour across our website | 2 years |
| *_zldt | Count the number of visits to a page | 1 day |
| zabUserId, zabHMBucket, zabBucket, zabVisitId, zabSplit, ztpctest, zab_* | Manage, analyse and understand visitor behaviour across our website | 1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour |
| cookie-uid | Understand visitors' behaviour across our website | Session |
| creator_cd | Analyse the effectiveness of adwords campaigns | 3 months |
| zpzohopage, zpzohoref | Track source and referral webpage information to understand user navigation | Session |
| gclid | Analyse the effectiveness of adwords campaigns | 3 months |
| gtm_zoho_source | Store referral source information | 3 months |
| *zsrv0.*, zsr*, ps_payloadSeqId | Understand visitors' behaviour on a webpage | 2 hours |
| ^[a-z0-9]{32}$ | Used for deriving the path taken by the visitor and the number of visitors that dropped off while traversing through the funnel. | 1 month |
| ^webformstarter_[a-z0-9]+$ | Webpage analytics | Session |
| ^webformvisitor_[a-z0-9]{64}$ | Analytical/Performance | Session |
| ^zsc[0-9a-z]{32}$ | This cookie is set when a new session is started in full tracking. This cookie is used to identify the current session for full tracking. | 1 day |
| landingPageUrl | Store user preferences(eg. cookie banner, timezone, country, IP, locale etc) | 3 months |
| postMasterUUID | Webpage analytics | 1 year |
| zft-sdc | This cookie stores metadata ( entrances, source, etc) of a session which is used by full tracking. | 1 day |
| zia_{exp key - alphanumeric} | This cookie is set when the user provides Identity information by using the identifier API | 1 year |
| zps-tgr-dts | This cookie contains session-level metadata related to pagesense triggers. | 1 year |
Third-party cookies
Third-party cookies are those, which are not set by the website you are visiting but are set by another domain. Certain Zoho’s technologies and applications might be hosted in a third-party domain that you are using. However, our commitment extends to these domains (zoho.com, cdn.pagesense.io, js.zohocdn.com, *.zohopublic.com, zoho.in, zoho.com.au, zoho.com) equally.
That said, we do not allow any third-party tracking companies to set cookies or other trackers on our website as part of our commitment to protect the privacy of our users with the utmost care.
| Cookie Name | Purpose | Validity | Third Party Name |
|---|
| PREF | Stores your preferences and other information, such as preferred language, the number of search results you wish to see, and whether Google's SafeSearch filter is enabled. | 8 months | YouTube |
| YSC | Registers a unique ID to keep statistics of what videos from YouTube the visitor has seen. | Session | YouTube |
| VISITOR_INFO1_LIVE | Measures your bandwidth to determine if you receive the new or old player interface. | 8 months | YouTube |
| use_hitbox | Increments the views counter on the YouTube video | 8 months | YouTubes |
| sc_anonymous_id | To implement, measure and improve their embedded content/service on the website - The collection of data also includes visitors’ interaction with embedded content/service. | 3650 days | SoundCloud |
| __cf_bm | This cookie is used to distinguish between humans and bots. | 1 day | Vimeo |
| vuid | Collects statistics on a user's visits to the website, such as which pages have been read. | 2 years | Vimeo |
| player | Saves the user's preferences when playing embedded videos from Vimeo. | 1 year | Vimeo |
| _abexps | Remembers your settings, such as language, region, or username. | 1 year | Vimeo |
*Information* : A local storage object named "zglobal_Acookie_optOut" is used to remember your cookie preference. The use of this storage object is categorised as Strictly necessary.
How you can manage cookies?
Cookie preference manager
Use the ‘Manage Cookie Preferences’ option at the top of this page to manage your cookies. You can also click on the ‘Cookie icon’ that appears at the left bottom corner of most of the web pages. (specifically from EU, UK, Brazil, Japan or California regions,)
Browser settings
Most of the popular browsers provide ‘Settings’ through which you can set your ‘Cookie preferences’. If you severely restrict the cookies set by the website, it may badly affect the way the application works and also hamper the user experience, due to the lack of personalization. It may also prevent you from saving customized settings like location or language settings.
The browsers also provide help pages with instructions to set your cookie management preferences. Some of the popular browser details are listed below for quick reference:
Disclaimer
We may update this Cookie Statement from time to time, in order to reflect the most recent changes to the cookies we use, or for operational, legal, or regulatory obligations. We request you to check the Cookie Policy periodically to ensure that you stay updated about our use of cookies and related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.