Frequently Asked Questions

Zillum is an annual payment service. This means there are no long-term contracts. You can choose to upgrade, downgrade, or cancel your account at any time from the Subscription Settings in Zillum.

If you are a registered Zoho business user, you cannot use the same credentials to access Zillum. Please sign up using a different email address and contact number.

Yes, Zillum comes with a 15-day free trial, after which you have to move to a plan that best suits your family's needs.

We’re serious about keeping your data safe and secure. Our facilities feature stringent 24/7 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption standards, as well as intrusion detection and prevention technologies.

Currently we have three Zillum plans catering to 3, 5, and 10 family members. You can pick a plan based on your needs. For more details, refer to this page

We accept payments via Visa, MasterCard, American Express, and PayPal. We also accept payment via NEFT bank transfers. For more details, please contact sales@zohocorp.com

Zillum offers add-on storage which you can buy on top of your existing plan.

Zillum includes:

• Zoho Mail: email, tasks, notes and calendar
• Zoho WorkDrive: file storage and management
• Zoho Cliq: instant messaging and calling
• Zoho Writer: word processor
• Zoho Sheet: spreadsheet app
• Zoho Show: presentation platform
• Zoho Vault: data and password manager

The person who signs up for Zillum will be the default family head and have control over the family's subscription and data. He/she can add family admins who can manage most aspects of the subscription except for a few special privileges.

While Zillum is built for families, any data or documents you decide to keep private will be yours alone, and will not be shared with other users unless you give them access.

Currently, we have plans that support 3,5, and 10 family members. So, if you initially buy 3 licenses and want to purchase one additional license, you'll have to purchase the 5 member plan. However, we are working on supporting additional members on an incremental basis.

Currently, Zillum supports a maximum of 10 users.

Yes, Zillum is available on your phones too. View more details here.

Yes, you can upload files created in other programs in Zillum and work on it.

You can add reminders to emails, based on the response, no response or based on a date-time irrespective of the response. The reminders can be set when composing the emails or even for the emails you receive. Learn more.

You can add ‘Custom from’ Addresses to send mail from other email addresses. If you add an email account as ‘Custom From’, a verification code will be sent to the account. Once you verify the account in Zoho, you can select the account from the drop down box available in the Composer Window.

You can request a read receipt from the recipient using the Ask Receipt feature. In the email Compose window, click on Options from the top menubar, and select Ask Receipt. Depending on the recipient's settings, you will get a read receipt. Learn more.

To create a new template, open the email composer, type the content of the template in the compose area, and click the drop-down next to Save Draft. From the listing, select Template. The content that you added will now be saved to the Templates folder. Learn more.

No. Archiving emails merely removes your emails from the email listing but saves it in the same folder. Archived emails still occupy the same space that they took up earlier. To clear space, you must delete emails instead of archiving them. Learn more.

Yes, Zillum supports catch-all routing. To learn more about catch-all routing and how it works, click here

Yes, Zillum supports migration for your emails and files. Learn more.

The person who signs up for Zillum and sets up a domain will be the Family head by default and he/she will have full administrative controls. He/she can add family admins who can manage most aspects of the subscription except for a few special privileges.

Login to mailadmin.zoho.com, and go to the Groups menu. Click the Add Group button, and provide the required details and click Create Group. The email address that you've mentioned in the Group Email Id field will be the chosen email address for this group. If you want to send an email to all members of a group, the email can be sent to this address.

Learn more about creating group email addresses here.

You can configure more than one email address for the user by adding email aliases. To add email aliases, log in to mailadmin.zoho.com, go to Mail Accounts, select the respective user, and click Add New Alias. Each user can have up to a maximum of 30 email aliases. For instructions on configuring email aliases, follow this link.

You can always connect with us in just a few clicks! In the web application click on your profile picture, and under Help select Send Feedback. Type in your feedback or query and send it to us. We will get back to you as soon as we can.

If our support representative is online, then live chat option—Chat with us will be available under Help.

In mobile apps you can access Feedback under Settings.

Cliq is compatible with the following browsers:

1. Safari 9 and above
2. Chrome 49 and above
3. Mozilla Firefox 44 and above
4. Opera 45 and above
5. Microsoft Edge 41 and above

Javascript is used to make Zoho Cliq interactive, and Cookies are required to store and use the current user session and details for validation. Hence the browsers should be Javascript and cookies enabled. You can refer to this third party help page, for detailed step by step instructions to enable JavaScript in popular browsers.

Yes, the basic function of extensions is to respond to commands and process it. For specializations apart from these functions, the app will request permission to access your data. Hence your data will not be accessed without your knowledge and is therefore secure.

Yes. With the built-in Zoho Office Suite in WorkDrive, you can easily create documents, spreadsheets, and presentations using Writer, Sheet, and Show, respectively.

The Cloud Picker option in Zoho WorkDrive lets you upload files from other cloud storage services like Google Drive, Box, Dropbox, OneDrive, and Evernote. Learn more

You can search by file or folder name, author's name, or with any keywords inside the file.

Once you get the search results for your keywords, you can further narrow down your search by adding filters such as Locations, File Types, and Dates.

Currently, Zillum does not support add-on storage specifically for WorkDrive. You can purchase a storage add-on for Zoho Mail.

Yes, you can share any file you create with Edit access to members who don't use Zillum.

All sensitive data, including passwords, is stored in a fully encrypted form. The data is encrypted in your browser using AES 256 algorithm and then transmitted in a fully encrypted form over SSL. Our data center holds only your encrypted data. Your passphrase acts as the encryption key, which is not stored anywhere. This passphrase must be supplied every time to decrypt your data. As a result, you get complete data privacy. No one, except you, can access your data.

The passphrase is case-sensitive. Check to be sure you haven't left caps lock on. If it's entered correctly, you should be logged in automatically. As you may be aware, we do not store or share your passphrase anywhere. It can be reset only by the registered user from the Vault interface. If you cannot log in and provide your old passphrase, there is no other way to reset it.

Important Note: Resetting the passphrase will only let you access the Zoho Vault again. If you have added any Secrets to Zoho Vault, you will lose that data. When you reset the passphrase, you will receive an offline encrypted HTML file with all your secrets. If you happen to recollect your passphrase in the future, you will be able to decrypt the data.

This situation arises when a Secret is shared to you with the "View Only" privilege assigned by the owner. In this case, you will not have the edit pencil. The edit pencil is only visible for the Secrets in which you have "Modify" or "Manage" privileges.

One Click Login: For secrets shared with this permission, passwords are not shown, but shared users can automatically log-in to the websites associated with it. For example, Twitter accounts, if shared with this permission, can be used to automatically log in to the website without revealing the actual passwords.

View: When a secret is shared with this permission, shared users can view and copy the password.

Modify: For secrets shared with this permission, shared users can view, copy, and edit the password.

Manage: Besides the Modify permission, shared users can share this secret with other users. This is like co-ownership.

User Access Report - This report displays access permission to Secrets by username. Secret Access Report -This report displays access permissions by Secret.

Sharing can be removed for specific users from the same menu that you use to share. Click the sharing icon next to the selected Secret, then click the Share With Users link. In the resulting window, move the user from the right side to the left, using the reverse arrow icon and then click Save. Sharing for that Secret will be disabled for that user.

Zoho Sheet supports up to 2 million cells of data in a single spreadsheet (across multiple sheets) with a maximum number of 65,536 rows and 256 columns per sheet.

Zoho Sheet supports more than 400 predefined functions. All the functions supported by Zoho Sheet are listed in the Functions Reference page.

While Zoho Sheet automatically saves versions of your spreadsheet, you can choose to create versions too. Zoho Sheet stores the most recent 100 versions, if you wish to revert to any of them. Learn how to create a new version, here.

Yes, Zoho Sheet supports various keyboard shortcuts. Click here to get the complete list of keyboard shortcuts that you can use in Zoho Sheet.

You can import spreadsheets in one of the below formats:

• .xlsx (Microsoft Excel Workbook)
• .xls (Microsoft Excel 97-2003 Workbook)
• .xlsm (Microsoft Excel Macro - Enabled Workbook)
• .sxc (OpenOffice Spreadsheet)
• .ods (OpenDocument Spreadsheet)
• .csv (Comma Separated Values)
• .tsv (Tab Separated Values)

No, Zoho Show cannot be installed on your computer. You can access presentations only using a web browser and an internet connection.

Yes, you can upload your existing presentations into Zoho Show. Zoho Show supports the following file formats:

• .ppt
• .pps
• .odp
• .sxi
• .pptx
• .ppsx

Yes, Zoho Show allows you to share and then edit your presentations at the same time as your other family members. You can also set privilege rights for shared collaborators and further secure them with a password for defined users. Only the presentations that are made public are viewable by everyone. Learn how to share a presentations in Zoho Show.

Yes, you can publish presentations internally to members within your family or externally on the web for all users around the world. Also, you can embed the published presentation's link into a website or a blog. Learn how to publish and embed presentations on Zoho Show.

Yes, deleted presentations can be restored. Deleting a presentation sends it to the Trash folder under Zoho Docs. You can retrieve your presentation from this folder or choose to permanently delete it from there.

Lock icon will restrict access to specific features in that particular Writer document. When the users try to access the locked feature, we will throw the 'Insufficient Permissions' message pop-up.

Writer does not have any limitation to the number of documents you can create. So go ahead and create as many as you want

The Writer Mobile App needs to be installed to edit Writer documents on mobile browsers.

Download Writer IOS App from here

Download Writer Android App from here